Booking Terms & House Rules

Booking Terms and House Rules Avenue 5 Co – Working Space

These terms apply to all hot desk users, day pass users, meeting room users, members, event clients, guests and visitors at Avenue 5 Co-Working run by Infusion Properties Limited.

1. Bookings

• Bookings are subject to availability.
• A booking is confirmed only when we confirm it in writing and any required payment is received.
• You must use the space only for the booking type, time and purpose agreed.

2. Payments, cancellations, changes and refunds

• Transform this architectural rendering into a high-end contemporary luxury clubhouse. Keep the overall building footprint, two-storey form, and swimming pool location, but significantly upgrade the architecture. Prices will be shared before a booking is confirmed.
• Payment may be required in advance, especially for day passes, meeting rooms, private offices, events, or one-off bookings.
• A booking is only confirmed once payment has been received or written confirmation has been given by us.
• If a customer does not arrive for their booking and has not cancelled or rescheduled in time, this will be treated as a no-show and the booking may still be charged in full.
• Cancellations or changes must be made in writing by WhatsApp, email, or any other official communication channel confirmed by us.
• Meeting room bookings cancelled or changed less than 1 hour before the booking time will be charged in full.
• Day passes, hot desk bookings, and one-off bookings cancelled or changed less than 3 hours before the start time may be charged in full.
• Event bookings, private room bookings, or group bookings may have separate cancellation terms, which will be confirmed at the time of booking.
• Refunds are not automatic. Where approved, refunds may be processed back to the original payment method or issued as credit towards a future booking.
• Membership fees are generally non-refundable once the membership period has started, unless agreed otherwise in writing and having given prior notice.
• If we need to cancel or move a booking due to maintenance, safety, double-booking, power issues, access issues, or any reason outside our reasonable control, we will offer a reschedule, credit, or refund where appropriate.

3. Access and guests

• You may only access the space during your confirmed booking or membership hours.
• Guests must be signed in or approved where required.
• You are responsible for your guests while they are in the space.

4. Respectful use of the space

• Be respectful to other users, staff and neighbours.
• Keep noise to a reasonable level.
• Use meeting rooms, calls and shared areas considerately.
• Clean up after yourself and leave desks, rooms and kitchen areas tidy.
• Do not damage, remove or misuse furniture, equipment or property.

5. Prohibited Activities

• Illegal activity, harassment, threats, discrimination or unsafe behaviour.
• Smoking or vaping inside unless there is a designated area.
• Bringing dangerous, offensive or disruptive items into the space.
• Using the space in a way that disturbs others or damages the property.
• No drugs and alcohol allowed in the space.

6. Wi-Fi and equipment

• Wi-Fi is provided for normal business use.
• You must not use the network for illegal downloads, hacking, spam, unsafe content or anything that affects others.
• You are responsible for your own devices, chargers and belongings.

7. Belongings and security

• Please look after your belongings.
• Avenue 5 Coworking or Infusion Properties Ltd is not responsible for lost, stolen or damaged personal items unless required by law.
• CCTV, access control or visitor logs may be used for safety and security.

8. Damage and extra costs

• You may be charged for damage, lost access cards/keys, special cleaning, missing items or extra time used beyond the booking.
• Event clients may be responsible for damage caused by their guests, suppliers or setup teams.

9. Events, filming and photos

• Events, filming, photography, branding, décor or outside suppliers must be approved in advance.
• Do not photograph or film other users without permission.

10. Ending access

We may refuse entry, end a booking or cancel access if someone breaks any of the terms, behaves unsafely, discriminatory, fails to pay, or misuses the space.

11. Acceptance

Terms & House Rules.
By making a booking, submitting a booking form, using the space, or entering as a guest, you agree to these Booking.

7. Contact

For privacy questions, contact: info@aionproperties.com , Phone: 0759093912.